FAQs

  • YES!

    My commissions are currently open. Fill out the form lower on this page with your project idea and a general message for me to get in contact with you.

    After a few emails we can set up a phone call to get as many details as possible regarding your vision, so I can artistically meet your needs!

  • It depends on the project size, medium and difficulty but a general timeline will be given after the first consultation.

  • I try to get your order out as soon as possible- please allow up to 1-2 weeks for you to receive tracking number. I will send and insure through UPS ground which averages 4-5 business days, but it does vary based on distance.

    I will notify you if there will be any kind of delay- but I do greatly appreciate your patience with orders going out as glass is tricky to pack and I am currently a one woman show!

    Thank you!

  • I package my glass with enough bubble wrap and stuffing so it does not move and is fully supported within the box. All shipments are fully insured at UPS in case of any breakage, but sometimes refunds and cases take a while to close. I have had a lot of success with pieces arriving safely so hopefully this isn’t an issue!

  • YES!

    But it is expensive to ship art and especially glass. I will invoice you before shipping to ensure it is within your budget then I can send it anywhere!

  • Yes! Original paintings will always be signed with my GC signature, as well as on the back of the canvas (Unnoticable from the front) with the year, title & my name!

    Glass pieces will either be stamped with my GC signature or lightly carved into the bottom with the year as well.

    Prints of paintings are not hand signed. But original silkscreen and monorprints are signed.

  • This website accepts debit and credit cards through Paypal or Stripe. I also offer Afterpay as an option to break down pieces into installments as well.

Commission Inquiry

For any information, questions, or commission inquiries please fill out the form below or email me at grace@gracechepenik.com

Thank so much!

Grace Chepenik

Return Policy

  • - Original Artwork: Due to the unique nature of original pieces, all sales of original artwork are final. I do not accept returns for original artwork unless it arrives damaged.

    If you absolutely hate your original piece (I hope that never happens!) you can trade one time for a piece of the same value.

    * The request for an exchange must be discussed within 14 days from the date of delivery. Proof of purchase is also required

  • If your order arrives damaged or defective, please contact us within 48 hours of receiving the item. We may request photos of the broken piece or defect for the UPS insurance claim and then will work on refunding you as soon as possible! Can also exchange for a piece of the same value instead of waiting for insurance claim to go through.

  • If approved by UPS insurance claim, your refund will be processed using the original method of payment within 7-10 business days.

    Please note that it may take additional time for the refund to reflect in your account, depending on your bank or credit card provider.

    Shipping costs are non-refundable, except in cases where the return or exchange is due to an error on our part or a damaged/defective item.

  • Please note that our return policy is subject to change without prior notice. Please review the policy before making a purchase. Hopefully nothing is an issue and everything goes great! I do really appreciate your patience with any shipping or any other issues- I am currently a one woman show and so its greatly appreciated!

    If you have any further questions or concerns regarding our return policy, please contact me directly at gracechepenik@gmail.com and I will be happy to assist you!